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SHIPPING & RETURNS

SHIPPING POLICY

All products are dispatched  same day and shipping is 2-3 working days within the UK, shipping outside the UK is approximately 3-8 working days. 

SHIPPING PARTNERS

Royal mail logo
Ups logo
Fedex logo
Hermes logo
DHL LOGO

RETURN & EXCHANGE POLICY

Sainbiotics offers 100% refund if customers are not satisfied with their purchase and product is returned not more than 14 days after purchase. After 14 days, returned product can be replaced with another product or a voucher offered  for future purchases. 

All returned products must be in a resealable condition without being opened or damaged to the external packaging.

COMPLAINT POLICY

Sainbiotics aims to ensure 100% customer satisfaction with our products and services. Where this goal falls short, we will do all it takes to ensure an amicable and mutually agreeable resolution as soon as possible. We will provide an initial response  to a complaint within a maximum of 48 hours of receipt. All complaints should be sent to

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